Privacy Policy

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Tranquil FFD (“we”, “our”, “us”) is committed to safeguarding the privacy of all customers and visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In the course of conducting our business, we may collect personal information including, but not limited to, your name, email address, telephone number, billing and shipping details, payment information (processed securely by external payment providers), order history, device information, IP address and data collected through cookies, analytics tools and other tracking technologies. We collect this information when you browse our website, create an account, place an order, subscribe to our mailing list, participate in promotions, communicate with us, or otherwise engage with our services. This information is used for purposes such as processing and fulfilling orders, verifying transactions, communicating with you regarding purchases or enquiries, providing customer support, improving our website and service offerings, administering marketing communications where consent has been provided, maintaining the security and integrity of our systems and complying with our legal and regulatory obligations. We may disclose your personal information to trusted third parties including payment processors, Australia Post and courier companies, IT and website hosting providers, marketing and analytics partners and government or regulatory authorities when required by law. These third parties may be located within Australia or overseas and by using our website you acknowledge and consent to the potential international transfer and storage of your personal information as necessary for service delivery.

While we take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure, no method of electronic transmission or storage is entirely secure, and you provide information at your own risk. Our website uses cookies and similar technologies to enhance functionality, support security, analyse performance and personalise your user experience; you may adjust your browser settings to disable cookies, although certain features may not operate correctly as a result. You have the right under Australian privacy law to request access to the personal information we hold about you and to request correction of inaccurate, incomplete, or outdated information. We encourage you to contact us promptly if you believe any information we hold is incorrect. We may update this Privacy Policy periodically to reflect changes in law, technology, or business operations, and the most current version will always be available on our website. For any privacy enquiries, requests, or complaints regarding how your personal information is handled, please contact us at tranquil.est.25@gmail.com and we will respond in a timely manner in accordance with our obligations under the Australian Privacy Principles.