Refunds & Exhanges

Stylized circular text in black and white that reads "Freedom from Disturbance" with a dark background.

Returns & Exchanges Policy – Tranquil FFD

At Tranquil FFD, we comply fully with the Australian Consumer Law (ACL). Our goal is to ensure you are satisfied with your purchase and we are committed to addressing any issues promptly and fairly.

Australian Consumer Law Rights

Under the Australian Consumer Law, you are entitled to a repair, replacement or refund if an item you purchase is:

  • Faulty or defective

  • Significantly different from the description or sample shown

  • Unfit for its intended purpose

Change of Mind Returns

We do not offer refunds for change of mind.
Exchanges or store credit for change of mind may be offered at our discretion, provided:

  • The item is unused and in original condition

  • The item is returned within 14 days of receiving your order

  • Packaging, tags and labels are intact

Return postage for change-of-mind exchanges is the responsibility of the customer.

Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us within 7 days of receiving your order with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the fault

We will assess the issue in line with the ACL and determine whether a repair, replacement or refund is appropriate.

Incorrect or Incomplete Orders

If you receive the wrong item or an item is missing from your order, please contact us as soon as possible so we can correct the mistake at no cost to you.

Return Conditions

  • Items must be returned with all original packaging and accessories.

  • We recommend using a trackable postage service, as Tranquil FFD is not responsible for returns lost in transit.

  • Refunds (where applicable) will be processed to the original payment method.

  • Sale items may not be eligible for exchange unless faulty.

How to Request a Return

To start a return or lodge a concern, please contact us at tranquil.est.25@gmail.com with the relevant details. Our team will guide you through the next steps and provide the return address if required.